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Support Center

How can we help?

Browse guides by topic, read the most-asked articles, or reach the timber desk directly. Most questions are answered in the knowledge base below.

All systems operational Marketplace, live rooms and settlement are running normally.

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Browse by topic

Six guided collections covering the full tender lifecycle.

Getting Started

Create an account, get verified, and find your way around the marketplace.

Tenders & Auctions

Formats, phases, ceiling / floor / step prices, and how lots are decided.

Bidding & Buying

Placing bids, the live room, winning a lot, and the waitlist.

Selling Timber

Listing lots, reserves, transport options, and managing your auction.

Account & Verification

Documents, clearance, company profile, and notification settings.

Payments & Settlement

Prepayment, escrow, payment terms, payouts and forfeit gates.

Popular articles

What bidders and sellers read most this week.

What happens after I win an auction Bidding 4 min read Which documents do I need to bid? Verification 3 min read Setting ceiling, floor and step prices Selling 5 min read How the waitlist and forfeit gates work Bidding 4 min read Choosing a transport arrangement Selling 3 min read Prepayment and escrow explained Settlement 5 min read

Still need a hand?

Reach a person on the timber desk — we’re quickest during market hours.

Live chat Fastest — market hours Online Email the desk support@woodbid.exchange < 3h Call us +1 (503) 555-0148 Mon–Fri

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